Member Access Issues

• I bought a program on the old site and can no longer access.

  Bought a program on www.massyarias.com? You have permanent access to that program and gaining access on Más Vida is simple! Simply email support with the email you purchased under or email a screenshot of your purchase confirmation (or forward your purchase confirmation). Once your purchase is co...

• I do not see videos in the workouts.

  1) If you do not see videos embedded on the workout pages you might have an ad blocker or privacy blocker preventing the player from loading. Please turn off your ad blocker or privacy feature for the website. Then reload the page. 2) Another reason the videos might not load is due to an outdat...

• I joined, but it's saying I don't have access.

  Welcome to Más Vida! You are going to love it here. Just recently, there has been a little glitch with our member access plug-in. This has only affected a small handful of new members and we are working to resolve this, but if you have joined and are not receiving access, please contact our supp...

• I keep seeing the "Oops, you don't have access" page when logged in

  If you keep getting redirected to a page that says "oops you don't have access" when you do have access and are logged in, you might have a caching issue. Please clear your browser cache history for the website. Then refresh the page. This should sort out your access issue. If you continue to...

• My monthly membership is now "needing approval"

  This is an issue that recently began with some of our long-time recurring monthly members. It is a very easy fix, so please contact support right away. We are working with the support team of our member access plug-in to figure out why this is happening. Not to worry, if you have missed a few day...