Membership Help

  • How do I cancel my subscription

    To cancel your subscription, visit your 'My Account' page located in the dropdown menu of your profile. Or visit this link: https://www.tru.training/my-account/ Then click on 'Subscriptions' There will be a cancellation button. Click that button and you're good to go. You will not be billed ...

  • How do I upgrade to a yearly subscription?

    Loving TRU Training and want to stick around for a while? Upgrading your membership is simple! Head to your account section and cancel your current membership. From a desktop computer, click on the dropdown menu next to your profile picture, click on "My Account," then "Subscriptions." You will ...

  • I Did Not Receive My Login Information

    If your login doesn't work, you can try a few things: Check your spam/junk folder for your login information (please whitelist or add to your contact list support@masvida.io for important emails and account notifications). If your login information is not in spam/junk and you did not receive the...

  • I Made a Purchase and Did Not Get An Email Confirmation

    There are a few reasons why this could happen: 1. The emails we sent you may be in your spam/junk folder. 2. You entered the wrong email upon registration. 3. Your payment did not get processed. If 2 or 3 could be the issue, please send us a message by clicking the button below and a member of ...

  • Is there an app?

    The TRU Training App will be available soon for Apple and Android. If you're already a member of the TRU Training Community, you will receive a email with a link to get the app. The app will be free for everyone with a current TRU Training membership. The app will feature all of the content th...

  • I Was Double Charged for My Purchase

    While rare, sometimes double charges may occur due to the software being "buggy." This usually happens when someone refreshes a checkout page while it is still processing or if you go back in the browser to the processing step and double click a payment button. In any case, if you were double c...

  • Submit Feedback or an Idea

    Do you have an idea you'd like to share with us? Perhaps some feedback that may make your Más Vida Community experience better? We'd love to hear from you. Please click here to submit a feedback form.